Shipping & Returns

We ship to addresses in the United States, and shipping is free. We don't ship outside the US at the moment.

Locket 01 and Locket 02 leave the workshop within three business days of your order and usually arrive within seven business days after that. You'll receive an email with tracking the day your piece ships.

Pieces marked In Production are still being made. They will ship no earlier than October 2026, and we'll email you before your order leaves.

Duties and import fees are covered by us. The price you see at checkout is the whole price; there is nothing further to pay on delivery.

You may return your piece within 14 days of delivery. It should be unworn and back in its original packaging. Return shipping is at your expense; we recommend a tracked service. Once the piece reaches us, the refund goes back to your original payment method within ten business days.

Each locket is sealed at the workshop over sand from a single mandala. We can't accept a return if the dome has been opened or damaged, because there is no way to reseal it or to confirm what is inside.

If your piece arrives damaged or with a fault in the making, send us a photo within 14 days of delivery. We'll replace it, or refund you if a replacement isn't available, and we'll cover the return shipping.

To start a return, email us at bijalatibet@gmail.com with your order number and the reason. We'll reply with a return address in the United States and instructions. Please wait to hear from us before sending anything back.

You can cancel or change your order within 24 hours of placing it, for a full refund to your original payment method. After 24 hours the order is in the dispatch queue and can no longer be cancelled, though you can still return the piece within 14 days of delivery.

The same 24 hours apply to pieces marked In Production. After that, we hold your order until the piece is ready and email you before it ships. If an In Production piece is delayed past the date we gave you, we'll email you the new date, and you can choose a full refund instead of waiting.