Frequently Asked Questions

Is the sand real? Where does it come from?

Yes. It comes from a sand mandala built by twenty Gelug monks at White Buddha Temple, on the eastern shore of Qinghai Lake, over fourteen days in December 2025.

When will orders ship?

We ship within three business days of your order, with delivery usually taking about a week from there. Shipping is free.

What is the difference between Locket 01 and 02?

Both lockets turn: one face is a glass dome over the mandala sand, the other a medallion engraved with the Bijala mark. Both are 925 silver, in either an 18k gold or a rhodium finish. Locket 01 carries five carats behind a round medallion, on a black cord. Locket 02 carries two carats behind a scalloped medallion, on a fine chain.

Does the Mantra Bracelet contain sand?

No. The bracelet holds no sand. Its stones come from the same vein that supplies the ceremony's sand, gathered on the same days and blessed by the same monks. What you're wearing is the stone, not the sand.

How do I care for the gold plating?

Tibetan Gold Plating is pure gold laid over pure silver, so treat it like fine vermeil: keep it away from water, perfume, and lotion, and store it separately from other jewelry to prevent scratching. Wipe it with a soft, dry cloth after wearing. Gold plating is a finish, not a solid metal, so like all vermeil it will show wear over years of daily use - that's part of how the piece ages with you.

What is your return policy?

You may return your piece within 14 days of delivery, provided it's unworn and in its original packaging. Return shipping is the customer's responsibility. If your piece arrives damaged or with a manufacturing fault, contact us directly and we'll take care of it.