Shipping, returns & care

Shipping your order

Shipping within the United States is free. In-stock products dispatch within three business days and usually arrive within seven business days after dispatch. Tracking is emailed when your order leaves.

Duties and import fees are covered. Any applicable taxes appear at checkout. We currently ship to US addresses only.

Mantra Bracelet pre-orders

The Mantra Bracelet is expected to ship in early 2027. You may cancel at any time before dispatch for a full refund to your original payment method.

We will email you before dispatch. If the estimate changes, we will contact you with the revised timing and the option to cancel.

Returns & exchanges

Contact us within 14 days of delivery to request a return or exchange. The piece must be unworn, in its original condition and packaging, with its included accessories.

For a change of mind or an exchange, you cover tracked return shipping. We cover standard US delivery of the first exchange; exchanges depend on availability.

A sand compartment damaged through opening or misuse is not eligible for a change-of-mind return. This does not exclude a manufacturing fault.

Starting a return

Email bijalatibet@gmail.com with your order number. We will send instructions and a US return address. Please contact us before sending your piece.

After we receive and inspect your return, we issue the refund to your original payment method within ten business days. Your payment provider may take additional time to post it.

A piece that arrives damaged

Please contact us as soon as you notice a problem, ideally within 14 days, with your order number and photographs. We cover shipping for confirmed damage or a manufacturing fault and arrange repair, replacement or a refund where appropriate.

Two-year warranty

For two years from delivery, we cover defects in materials and workmanship under normal use. Keep your order confirmation as proof of purchase.

We assess the piece and repair it where possible. If repair is not possible, we offer a replacement, or a refund if a suitable replacement is unavailable. We cover the shipping for an approved warranty claim.

The warranty does not cover normal plating wear, scratches, tarnish, accidental damage, loss, misuse, or repairs made by someone else. It does not limit your statutory rights.

Repairs beyond the warranty

Contact us with a description and photos. We will review what is possible and quote any repair and shipping costs before proceeding. Replacement parts and repairs depend on availability.

Cancellations & changes

For in-stock products, contact us within 24 hours to request cancellation or a change before dispatch. Once an order has shipped, the return policy applies.

For a bracelet pre-order, cancellation remains available at any time before dispatch.

Looking after your jewelry

Keep away from water, perfume, lotions and household chemicals. Remove before swimming, showering, sleeping or exercise. Wipe with a soft, dry cloth and store separately in the supplied pouch.

Do not use abrasive polish or ultrasonic cleaners. Do not open the sealed sand compartment.